1. Agreement for Pawesome Veterinary Program
These Conditions will form the basis of your agreement with Pawesome, whose registered office is 7 Edward Street, Mount Barker, SA 5251 Australia (‘Go Pawesome’, ‘Pawesome’, ‘We’, ‘Us’.). They apply only to arrangements which you book with us and which we agree to make, provide or perform as applicable as part of our agreement with you. This may include voluntary work, training, other activities, accommodation and food, details of which are contained in Pawesome’s promotional material, website, acceptance letter/email and information booklet/volunteering guide. References in these Terms and Conditions to ‘Arrangements’ or ‘Program’ mean such arrangements. A ‘Program’ may consist of one or more ‘Projects’ as advertised on the Pawesome website. ‘Partners’ refers to charities, other organizations or individuals working in conjunction with Pawesome. It will be a team effort between Pawesome and these Partners to co-ordinate the day-to-day nature of most of your activities whilst on the Program.
2. Your contract
By making your first payment to Pawesome you agree to be bound by these Terms and Conditions. A binding agreement will come into existence between us at this point. We both agree that Australian Law will apply to our contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description which arises between us must be dealt with by the Australian Court.
3. Confirmation and payment to Pawesome
Once you have been accepted by Pawesome, in order to confirm your chosen arrangements, you must pay a non-refundable deposit per person per program, or full payment if booking is within 16 weeks of your start date. The balance of your arrangements (including any surcharge where applicable) is due not less than 16 weeks prior to your start date. If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you in which case the cancellation charges set out in clause 6 below will become payable.
We reserve the right to make changes to and correct errors in advertised and quoted prices at any time before your arrangements are confirmed.
5. Changes by you
Should you wish to make any changes to your confirmed arrangements you must notify us in writing / by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of $100 per person per program per change may be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our partners. A maximum of 1 program change per person is permitted.
6. Cancellation by you
Should you need to cancel your arrangements once they have been confirmed, you must immediately advise us in writing / by email. Your notice of cancellation will only be effective when it is received in writing / by email by us at our offices. Canceling your confirmed arrangements will incur the following fees, these fees are payable by you.
- Cancellation 16 weeks or more prior to start date: non-refundable deposit
- Cancellation less than 16 weeks to start date: 100% of the program fee
- Cancellation any date after the scheduled start date: 100% of the program fee
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Due to the application process and preparation required before departing on the Program, it is not possible to transfer your Program to another person. If you do not arrive within 24 hours of your scheduled start date, this will be deemed as you canceling the Program unless you have notified us and have our agreement. If you reduce the duration of your Program after arrival and / or depart earlier than your scheduled departure date, you are not eligible for any refund of the unused proportion of your Program.
7. Travel Insurance
The Program does not include travel insurance. We require that you have travel insurance that at minimum includes medical treatment, emergency assistance and repatriation cover. It should also cover you for all activities included in the Program or that you may choose to do independently. Please read your policy details carefully and take them with you when you travel. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
8. Changes and cancellation by us
We start planning the Programs we offer many months in advance. Pawesome will endeavour to ensure that the Program as advertised will be adhered to as closely as possible. However, in certain circumstances changes may need to be made for reasons which may include: the requirements of the local community and our Partners; your own safety and well-being; the safety and well-being of other people; advice issued by the
Foreign and Commonwealth Office; and other unavoidable factors. You agree to accept the fluid and unpredictable nature of day-to-day life in the countries where Pawesome operates and recognize that you may need to be flexible in regards to your expectations while on the Program. Occasionally, we have to make changes to and correct errors in Program details both before and after arrangements have been confirmed or cancel confirmed arrangements. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Most changes are minor. A minor change is any change which we do not expect to have a significant effect on your Program, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a travel organiser. In the unlikely event that one or more programmed activities cannot be provided at the expected time, or at all, during the course of the Program, Pawesome or their Partners will endeavour to re-schedule the activity or arrange a suitable alternative. In the unlikely event that a suitable alternative cannot be provided you will be informed as soon as is reasonably practicable and will be entitled to a partial refund to reflect the value of the activity. Occasionally, we have to make a significant change. A significant change is a change which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a travel organiser, we expect to have a major effect on your Program. Significant changes are likely to include the following changes: (i) the Program start or end dates change by more than 14 days either way; (ii) we can no longer offer you a Program in the chosen Country; (iii) we can no longer offer you a Program with the specified Partner. If we have to make a significant change or cancellation, we will tell you as soon as possible. If there is time to do so, we will offer you the choice of the following options:
a. Accepting the changed arrangements.
b. Switching to an alternative Program from us (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference).
c. Canceling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
The above options will not be available if we cancel as a result of your failure to comply with any requirement of these conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.
9. Force Majeure
We regret we cannot accept liability, pay any compensation or meet any costs or expenses you incur where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Terms and Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. Our Liability to you
1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser”. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
a. The act(s) and/or omission(s) of the person(s) affected;
b. The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
c. Unusual or unforeseeable circumstances beyond ours or our partner(s) control, the
consequences of which could not have been avoided even if all due care had been exercised; or
d. An event which either ourselves or partner(s) could not, even with all due care, have foreseen or forestalled.
3. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or any business losses.
4. We will not accept responsibility for services or facilities which do not form part of our agreement. For example flights, any additional tour you book, or any service or facility which your hotel or any other supplier agrees to provide for you.
11. Medical Conditions
Participants must be in good physical and mental health and may be required to complete a medical questionnaire and/or supply us with a medical reference. If you have any medical condition or disability which may affect your ability or fitness to participate in the
Program or any of the activities which form part of it, you must give us full details in your application / by email at the time of application. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we will not accept the application or, if full details are not given at the time of application, we reserve the right to cancel when we become aware of these details. If there is any change to your health after the time of your application which may affect your ability or fitness to participate in the Program or any of the activities which form part of it, you must inform us by email. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned due to the change, we reserve the right to treat your booking as canceled by you, in which case the cancellation charges set out in clause 6 above will become payable, or, if full details are not given, cancel when we become aware of these details.
References may be required for your Program. If we do not receive these by your Program’s permitted due date you will be unable to participate and we reserve the right to treat your booking as canceled by you, in which case the cancellation charges set out in clause 6 above will become payable.
13. Passports, visas, flights and health requirements
Passport and visa information provided by Pawesome is for guidance purposes only and it is your responsibility to check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
Health information provided by Pawesome is based on Australian National Health Service information and we are not able to provide medical advice. You should arrange a visit to your doctor / travel clinic to receive the latest health advice and arrange vaccinations. It is your responsibility to ensure that you have all appropriate vaccination/s and medication/s. You should do this in good time before your departure. Please note
that if you do not have the recommended vaccinations it may invalidate any related medical claim through your travel insurance. It is your responsibility to arrange and ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any
transport, into any country or if you are not issued with an appropriate visa, due to failure on your part to arrange or carry correct documentation or due to any reason beyond our control. It is your responsibility to ensure that your flights meet the arrival and departure requirements of the Program. We regret we cannot accept any liability for any additional costs incurred if your flights do not meet these requirements. If failure to have any necessary documentation or appropriate flights results in additional costs, fines, surcharges or other financial penalty being imposed on us or our Partners, you will be responsible for reimbursing us / them accordingly.
14. Free time and independent activities
The Program is designed for you to have some independence and there will be periods of free time during the Program when you are not volunteering and may be away from the Project site, which may include evenings and days off. These periods are outside the jurisdiction of Pawesome and, due to the unspecified nature of free time, have not been fully risk assessed. We may provide you with information about activities in the area you are visiting. Where we have not agreed to arrange, provide or perform these activities or excursions as part of our agreement with you, subject to these terms and conditions, we do not accept any responsibility for them even where we suggest or recommend a particular operator or supplier and/or assist you in any way in booking such activities or excursions. You should make sure you have adequate travel insurance cover for any activities you may do in addition to the Program.
15. Conduct during the Program
During the Program and including any training, you agree to respect the decisions and authority of Pawesome’s Partners and staff in all matters pertaining to the Program, health and safety, and the local population, and agree to follow the Volunteer code of Conduct set out below.
Volunteer Code of Conduct
•Treat everyone with respect regardless of gender, ethnicity, disability, sexuality or religious beliefs.
•Look after yourself and others
•Fulfill the expected volunteer role including duties, working days & working times
•Follow rules and all reasonable instructions at the project and from support staff
•Follow local laws and respect local customs
•Bring any concerns or issues to the attention of the local team / Pawesome head office as soon as possible
•Put yourself or others at risk
•Do anything that could cause harm to people, animals, property or the environment
•Behave in any way that is inappropriate, illegal or could jeopardize the work of Pawesome and its Partners
•Be absent without prior communication
•Discriminate in any way
•Display any form of aggression or abuse to others
•Have any inappropriate physical, verbal, electronic or online contact with others
If you significantly break this agreement and/or Volunteer Code of Conduct or you persistently behave in a manner which is, in the view of Pawesome or their Partners, incompatible with the spirit of the Program, Pawesome and/or their Partners retain the right to terminate the Program without further notice. You are not eligible for any refund of monies you have paid to Pawesome in this situation. If the Program is terminated as a result of your conduct, you are responsible for making and paying for any additional travel arrangements to leave the Program early.
16. Damage or loss during the Program
You will be responsible for making full payment for any damage or loss caused by you during the Program including the accommodation you stay in, its contents and any property you are provided with for the use of the Program.
17. Medical treatment and consent during the Program
If you require medical treatment during the Program, you agree to pay for any additional costs incurred as a result of helping you to arrange or obtain medical treatment. You agree that staff of Pawesome or its Partners may give consent for medical treatment on your behalf where you are unable to give consent yourself.
18. Payment of any additional costs incurred
Payment of any additional costs incurred must be paid directly at the time to Pawesome / our Partner / the service supplier concerned, failing which you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
19. Contacting your next of kin
We reserve the right to contact your next of kin (where these details have been provided to us) if we deem it necessary.
20. Feedback, Problems and Complaints Procedure
Your feedback is very important to us and we welcome feedback at any stage of the Program. At the end of the Program we will ask you to complete an online feedback survey. If you have a problem during the Program, you must inform the project staff / Pawesome representative immediately and they will try to resolve the issue. Any verbal notification must be confirmed in writing as soon as possible. If your complaint cannot be resolved locally, you must contact the Pawesome Australian office using the contact information on your Pawesome departure letter (this will be emailed to you
prior to your departure) and we will provide assistance. In the unlikely event that the issue cannot be resolved, you must email us at the email address on the first page of this agreement within 10 days of the date you finish your Program and we will investigate the complaint and send you a response in writing / by email.
Please note: Failure to follow the procedure set out in this clause may reduce or extinguish any right which you may have to a refund / compensation.
Whilst we do all that we can to minimize the risks that are within our control, it is central to our philosophy that some of the risks encountered whilst traveling, in part contribute to the adventure and learning experience to be had. It must be recognised however that, by definition, where there is risk, serious accidents sometimes can and do happen. This must be understood and accepted by volunteers and their families. While there are undoubted risks in traveling and living abroad it is important to recognise that these can
generally be minimised by simple and sensible behaviours. The majority of people living, working and traveling in the countries in which Pawesome works have a healthy, enjoyable and trouble-free stay.
I have read and understood the contents of this agreement and agree to be bound by them. I have read all Pawesome documentation supplied to me and understand the proposed Program. I accept that due to the fluid nature of life in the countries in which Pawesome operates, the Program may differ from that advertised but that Pawesome and their Partners will provide a Program that remains within the spirit of that advertised. I understand that life in countries in which Pawesome operates contains many different challenges and risks.
I agree to follow the Volunteer Code of Conduct.
I confirm that I am not traveling against the advice of a medical expert or practitioner.
I accept that if I significantly break this agreement or persistently behave in such a way as is, in the view of Pawesome or their Partners, inconsistent with the spirit of the Program, Pawesome and/or their Partners retain the right to terminate the Program.
I am over the age of 18 years and I understand that by taking part in the Program (and any training) I will be confirming my agreement to these Terms and Conditions.
You are not required to sign this agreement. By making your first payment to Pawesome you confirm that you agree to be bound by these Terms and Conditions.